SYNINN
Order · Stay · Dine
Privacy Policy
How we collect, use and protect your data
Who we are
SYNINN is a hospitality platform operated by Shashank Yash Technologies, offering restaurant table bookings, food delivery and takeaway, hotel room bookings, and in-stay room service in one app. This policy explains what data we collect across all these services and how we handle it.
What we collect
- Account details — name, email address and date of birth provided during signup
- Contact details — phone number provided when placing an order or making a booking
- Location data — with your permission, your device location and delivery address, used to deliver orders and show nearby restaurants and hotels. Customers share approximate location to auto-detect their city and set a delivery address; restaurant owners share location to place their restaurant on the map.
- Order, booking and stay history — restaurant bookings, food orders, hotel stays, room service, preferences and dining occasions
- Payment information — processed securely by our partner Razorpay; we do not store your full card or bank details, and retain only transaction records (amount, status, reference)
- Wallet and rewards — your SYNINN wallet balance, loyalty points, referral activity and discount codes
- Device and usage information — device type, app version and usage patterns, used to improve and secure the service
Background location — delivery partners
For delivery partners only, SYNINN collects precise device location in the background — even when the app is closed or not in use — but only during an active delivery. This allows the customer and the restaurant to track the order live on the map while it is on the way.
Background location collection starts when a delivery begins and stops automatically when the delivery is completed. Delivery partners are shown a clear disclosure and must give consent before any background location is collected, and can disable the permission at any time in their device settings.
How we use it
- To process and manage your bookings, food orders, deliveries and hotel stays
- To route deliveries and enable order tracking, sharing only the details needed (name, phone, delivery address, location) with the assigned delivery partner and the restaurant or hotel
- To process payments, refunds and folio settlements
- To send order and booking confirmations, delivery updates and reminders by push notification and email
- To power your wallet, loyalty points, referral rewards and discount codes
- To improve our platform, personalise your experience, prevent fraud and keep the service secure
Who we share it with
- Restaurants, cloud kitchens and hotels you order from or book with, so they can fulfil your order or stay
- Delivery partners assigned to your order — they see your name, phone, delivery address and live location for the duration of the delivery only
- Razorpay, our payment processor, to process payments and refunds
- Service providers who host and run our platform (see Data storage)
- We do not sell your personal data to third parties under any circumstances
Data storage and security
Your data is stored securely on Supabase servers in the Tokyo region with industry-standard encryption in transit and at rest. Payment data is handled by Razorpay on its own PCI-DSS-compliant infrastructure. Push notifications are delivered via Google Firebase Cloud Messaging and transactional emails via our email provider.
Your rights
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and all associated data
- Withdraw consent or opt out of promotional communications at any time
- Raise a concern or complaint by emailing support@syninn.com or via our Help Center
Children
SYNINN is intended for users aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us data, contact support@syninn.com and we will delete it.
Changes to this policy
We may update this policy as our services evolve. Material changes will be reflected here with a new last-updated date.